Frequently asked questions

Quick answers to the most common questions about our packs.

  • Drop the pack folder into your server's resources/ directory, then add ensure pack_name to your server.cfg and restart. The props are now loaded on your server.

    One important step left: open your account page, find your pack, then copy the furniture entries shown in the pack popup and paste them into your own housing or spawn script. Without this, the props exist on the server but they will not appear in any in-game menu, so players can never place them.

  • Your packs are delivered to your Cfx account, not on Tebex. Go to portal.cfx.re, log in, and download your assets from your "Granted Assets" page. Need a step-by-step? Check the official Cfx walkthrough.

  • Nitro Booster packs are not store purchases. They are unlocked when you boost our Discord server, so they are not delivered through the Cfx portal like a normal pack.

    To download them, you first need an active boost on our Discord server. Once your boost is active, log in to the site with that same Discord account and open your account page. Your unlocked Nitro Booster packs are available to download directly from there.

    This access is tied to your boost. If you remove your boost from the Discord server, you lose access to the Nitro Booster packs.

  • Each purchase covers one FiveM server. You can transfer ownership of your pack directly from your Cfx portal, but be careful: once a transfer is done, it is permanent and cannot be reversed. The pack is gone from your account forever.

  • No. All Skrl 3D packs are protected with FiveM's Asset Escrow system to prevent leaks and unauthorized resale. The pack works exactly the same on your server: you install it, the props show up, players see them in game. The underlying files stay encrypted and cannot be copied or re-uploaded elsewhere. It protects your purchase and our work. Want the technical details? Read the official Asset Escrow FAQ.

  • Yes. Our props use valid model names, so any system that lets you place objects by model name can use them. Once the pack is started on your server, the props are available everywhere as native props.

  • Digital goods are non-refundable once delivered, except in cases covered by Tebex's policy. If you have a problem with a pack, reach out on Discord first. We always try to fix it before considering a refund.

Account & billing

Get help with your Cfx account, your invoices and Tebex payments.

Cfx Support

An account or portal issue? Open a ticket directly with Cfx.

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Invoices

Need a receipt? Find your Tebex payment history.

Find my invoices

Tebex Support

A payment problem? Contact the Tebex support team.

Contact Tebex

Still have questions?

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